Returns & Refunds

DRAFT CONTENT — this page is a placeholder written during the theme build. Please review and replace with your real returns policy before launch.

Return Window

Most items can be returned within 14 days of delivery, provided they are unused, in their original packaging, and in resaleable condition.

Non-Returnable Items

Custom-cut materials, special/custom orders, clearance items, and opened chemical or adhesive products (e.g. tile adhesive, sealants, paints) cannot be returned once opened, for safety and quality reasons.

How to Start a Return

Contact our team via WhatsApp or the Contact page with your order number and the reason for return. We’ll confirm eligibility and arrange collection or drop-off.

Refunds

Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days. Delivery charges are non-refundable unless the return is due to our error (wrong or faulty item).

Damaged or Faulty Items

If an item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund quickly.

Bulk & Project Orders

Returns on bulk or project orders are handled case by case — please speak to our sales team before returning large quantities.